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Terms and conditions

The cherie-cherie.com site is the property of Chérie Chérie SRL in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. The registered office of Chérie Chérie SRL is at Rue Antoine Dansaert 39-41, 1000 Brussels.

Article 1 - Acceptance of conditions

The customer acknowledges having read, at the time of ordering, the special conditions of sale stated on this screen and expressly declares to accept them without reservation.

These general conditions of sale govern the contractual relations between cherie-cherie.com and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.

Article 2 - Products

Most of the products offered to its customers by cherie-cherie.com are available in its stores. Please note that the colors of the items on this site may be slightly different from their actual colors. Read the description of the items carefully to avoid any confusion.

It follows that the photographs illustrating, in support of the text, the products, do not enter the contractual field for those which would present errors or minimal variations between the photograph and reality, and in the event that the latter do not do not relate to essential elements of the product, in accordance with the applicable case law.

Article 3 - Orders

The automatic registration systems are considered as proof of the nature, content and date of the order.

cherie-cherie.com confirms the acceptance of his order to the customer at the email address that he will have communicated.

The sale will not be concluded until the order is confirmed.

cherie-cherie.com reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the buyer when placing an order is binding on the buyer. In the event of an error in the wording of the recipient's contact details, the seller can not be held responsible for the impossibility in which it may be to deliver the product.

Any Order is subject to the prior acceptance of the companies Chérie Chérie SRL and is not definitively confirmed until the Customer has received an e-mail confirming the shipment of the Item (s). The availability and delivery of a product will only be guaranteed by sending us a confirmation email after finalizing your order. Product offers are valid while stocks last.

Article 4 - Price

The prices of our products are indicated in euros all taxes included, excluding handling and shipping costs (see availability and delivery).

All orders regardless of their origin are payable in euros.

The Chérie Chérie SRL companies reserve the right to modify their prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of order entry, subject to availability on that date.

Promotion codes cannot be combined with each other. A code can only be used for an order.

Retention of title clause: the products remain the property of the Chérie Chérie SRL companies until full payment of the price by them.

Article 5 - Method of payment


Chérie Chérie SRL companies benefit from the Multisafe System, the benchmark for secure payment on the Internet. This system is used in particular by the largest French e-commerce sites and by the majority of banks.

The data relating to your bank card number are encrypted from your computer and are thus transmitted encrypted directly to the bank operator, who decrypt them and manage the direct debit authorizations.

Before validating an order by bank card and to avoid any attempt at fraud, Chérie Chérie SRL companies reserve the right to ask the customer for a photocopy of his identity card, as well as the 3 numbers on the back of his bank card. .

CB anti-fraud system

In order to protect us against Internet fraud, Chérie Chérie SRL companies have implemented the following measures:

Recording of your IP address, as well as the exact dates and times of the transaction. This unique and formal identification binds you contractually. Of course, if you have no intention of wrongdoing, these items will be kept confidential.
Any attempted fraud, for any amount whatsoever and whatever its origin, will be the subject of criminal proceedings (filing of a complaint in the hands of the Public Prosecutor of the Court of Brussels). all of the data collected about you will then be sent to the Public Prosecutor's Office for investigation.
Reminder of the terms of Article 313-1 of the Penal Code:

"The swindle is the fact, either by the use of a false name or a false capacity, or by the abuse of a true quality, or by the use of fraudulent maneuvers, of deceiving a natural person or moral and to determine it thus, to its prejudice or to the prejudice of a third party, to deliver funds, securities or any good, to provide a service or to consent to an act operating obligation or discharge. The fraud is punished by five years' imprisonment and a fine of 375,000 euros. "

Article 6 - Delivery / Availability


We use the products of the company Bpost. The average delivery time is 48 hours for a parcel for Belgium. If necessary, the shipment may require a longer period.

If the recipient of the package is absent, a calling card will be left and a new visit will be made the next day. You can change the date of this second visit with your tracking code until 10:30 p.m. If during the second visit you are absent, the package will be available for a period of 5 days at a Bpost drop-off point.

For the smooth running of the delivery, it is the customer's responsibility to accurately provide all the details necessary for the proper delivery of his order and for perfect delivery (access code, access specification, for example). The customer can modify his information by adding a new one in the “My account” section or by contacting customer service for the current order.

In the event of errors or inaccuracies in the wording of the buyer's contact details, Chérie Chérie SRL cannot be held responsible for the inability to deliver the order.

Case of delivery to a company: the responsibility of the companies Chérie Chérie SRL ceases when the stamp or signature of the company or its representative is affixed on the carrier's slip.

Shipping costs

Shipping costs payable by the customer only during sales and promotions are calculated automatically and appear on the order form according to the country of destination.

Delivery is free only for Belgium.
Shipping costs abroad: depending on the country of destination and calculated automatically.

For shipments outside the European Union, any taxes (local, customs or import VAT) may be invoiced on the arrival of the package at its destination and will remain the responsibility of the Buyer.


A non-compliant and / or damaged and non-replaceable product may not be able to be shipped. In the event of unavailability or non-shipment of a product after placing the order, the Buyer will be informed by email or telephone of the items out of stock. The Buyer may then request the cancellation or exchange of his order within 5 working days (Monday to Friday) by contacting our customer service by email at the following address: [email protected] His card will be automatically credited.

Delivery time

Chérie Chérie SRL companies send the order to the buyer within a maximum of 48 hours from the validation of the order.

The delivery time results from road transport constraints, such as the occurrence of Sundays and public holidays during the delivery service to the customer. You are reminded that the average delivery time by Bpost is 48 hours for a parcel for Belgium.

Deliveries are made to the address indicated by the customer (excluding Saturday, Sunday and public holidays) within a maximum period of 7 to 15 days from the validation of the order, unless specifically indicated for a longer period on the product sheet put online. cherie-cherie.com then informs the customer.

cherie-cherie.com cannot be held responsible for the possible loss of an order during its delivery to its destination address. We remind you that the moment you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

If the delivery period is exceeded by more than seven (7) days compared to the agreed period, and if this delay is not due to a case of force majeure (article L 121-20-3 of the consumer code ) the customer can denounce his order by e-mail via our "contact" section or by sending a registered letter with acknowledgment of receipt to the head office of Chérie Chérie SRL:

Chérie Chérie SRL, Rue Antoine Dansaert 39-41, 1000 Brussels

The customer will be reimbursed within a maximum period of 14 days following receipt of the email or registered letter of his written complaint by Chérie Chérie SRL. He undertakes to refuse the goods if the delivery is made in the meantime.

Conformity of the goods

In the event of delivery by carrier, upon receipt of the goods, you must carefully check the package (s) and check the contents in the presence of the delivery person before signing the delivery slip.

If the delivered products have suffered damage and are damaged (breakage, shock, deformation, etc.) you must refuse the package (s) by clearly entering the reason for your refusal on the delivery slip. The parcel (s) will be returned to us and you will be delivered again free of charge.

If there are quantities missing from what is listed on the delivery slip, fill it out legibly by entering your reserves precisely and in detail.

Note precisely the number of packages and the description of the missing products before signing the slip. Confirm us using the contact form, "contact" section, or send us an email to the email address: [email protected], giving the details of your order.

Please note: once you have signed the delivery slip, without any specific reservation, the responsibilities of the carrier and the companies Chérie Chérie SRL will be released for any damage caused during delivery operations.

It is recalled that the words "subject to unpacking" is devoid of any legal significance and cannot release the customer from his duty to check the condition of the goods delivered.

If the delivery person does not give you time to check the condition of the goods (quality and quantity), for any reason whatsoever, you must specify this on the transport slip and have the driver countersigned.

Confirm your reservations within three working days (Saturday included) by registered letter with return receipt to the carrier (a copy must be sent to us). (Article L 133-3 of the Commercial Code).

In the absence of specific reservations on the delivery slip, the goods will be considered as delivered compliant.

Article 7 - Customer service
For any information or question, our customer service is at your disposal:

◦ by e-mail: by filling out our contact form in the "contact" session

Article 8 - Right of withdrawal and returns

The Customer has a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire order (i.e. the legal withdrawal period).

During these periods, the Customer may return the Products, at his expense, without having to justify reasons or pay a penalty.

All Products may be subject to withdrawal, except those excluded by law in Article L121-21-8 of the Consumer Code

Returned Products must be intact and complete and must not have been subject to shipping.

The Customer will inform Customer Service at the aforementioned email address of the return.

To exercise your right of withdrawal, you can use the standard withdrawal form to be completed, or make any unambiguous declaration indicating your intention to return the Product to us.

Chérie Chérie SRL will acknowledge receipt of your withdrawal by email.

The Customer must then return the Products in their original packaging and packaging, with the labels intact and attached, to the address which will be given to them on the response to their return email, at the latest within fourteen (14) days following its withdrawal.

The costs of return via La Poste are your responsibility (with the exception of a defective Product upon receipt, or an error made by Chérie Chérie SRL companies when sending the Product).

The Customer can notify Chérie Chérie SRL companies of their intention to return by writing to us using our contact form.

If the customer uses this right of withdrawal, the return of the products must be made in their original packaging, in perfect condition (new condition and suitable for resale), accompanied by any accessories and notices as well as the slip. return, duly completed.

As part of this right of withdrawal, the returned Products must not have been the subject of any use, even minimal, that is to say after having been tried for a few minutes and must not bear any trace of prolonged use.

Items returned incomplete, damaged, damaged, used or soiled cannot be taken back.

Chérie Chérie SRL companies will be required to exchange goods or reimburse sums paid by the customer for returned goods. Return costs are the responsibility of the customer. The refund is due within a maximum period of fourteen days from receipt of the return.

Refunds can be made by crediting the bank account of the card used for payment or by check made payable to the customer. All products accepted may be refunded.

The costs and risks associated with the return are the responsibility of the Customer. Therefore, it is up to him to keep all evidence of this return. The Chérie Chérie SRL companies therefore ask the Customer to return the items by registered mail with tracking (Colissimo, chronopost, registered mail with acknowledgment of receipt) or by any other means allowing proof of reshipping. These proof of shipment must include the following information: recipient's address, date of shipment and package number

Once the return has been accepted by us, we will request a refund from our financial partner for the amount of the returned item.

If your order contains only one item


Try on your pieces with great care. Items must be returned new and unused; they must also have the tags intact and attached.


Handle light-colored bags with care if you are not yet sure if you want to save the item. Please note that dark clothing may rub off on light bags.


When trying on your shoes, be careful not to damage the soles or the box. Consider returning the protective case and original box - these are considered part of the item. Place the shoebox inside another box to prevent damage in transit.

Defective items

Products are considered to be defective if they are damaged upon receipt or a manufacturing defect is found within six months of the date of purchase. If your item is received defective or you wish to make a reservation (damaged package, open package, missing product, damaged or soiled product, etc.) you must notify us upon receipt of the package by email to the above address.

Subsequently request a return of merchandise in your account and return the defective item within 14 days from the date of receipt of your order. Please note that items damaged as a result of normal use will not be considered defective.

Frequent returns

We follow the number of returns made per customer, if we find that these are too frequent, we reserve the right to refuse them.

Article 9 - Liability

The products offered comply with current French legislation and standards applicable in France. It follows that the photographs illustrating, in support of the text, the products, do not enter the contractual field for those which would present errors or minimal variations between the photograph and reality, and in the event that the latter do not do not relate to essential elements of the product, in accordance with the applicable case law.

Of course, for any question about the products you can contact our service by email. The Chérie Chérie SRL companies cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, total or partial disruption or strike, in particular of postal services and means of transport and / or communications, flood, fire. In any event, any delay in delivery cannot give rise to damages, retention or cancellation of orders in progress.

Article 10 - Personal information

In accordance with the French “Informatique et Libertés” law n ° 78-17 of January 6, 1978, you have the right to access and rectify your data.

You can exercise this right by writing to us at the following address: [email protected]

If you have subscribed to our mailing list, you can unsubscribe at any time in the “My account” section.

Chérie Chérie SRL companies undertake not to disclose your information to third parties. They will only be used by its internal departments to process your order and only to strengthen and personalize communication and product offerings reserved for customers.

Confidentiality and security of banking transactions:

When you order online on our site, your banking information (such as your credit card number) is encrypted by 128-bit SSL (Secure Socket Layer). They remain indecipherable during their transfer. Your credit card number is sent directly to the bank operator via our secure payment system.

Article 11 - Intellectual property

All texts, comments, works, illustrations and images reproduced on sites published by the companies Chérie Chérie SRL are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes an infringement and is sanctioned under Intellectual Property without prior authorization from the companies Chérie Chérie SRL. Any total or partial reproduction of the sites published by the companies Chérie Chérie SRL is strictly prohibited.

Article 12 - Applicable law and jurisdiction

The General Conditions are subject to French law. The competent court in the event of a dispute will be that of the place of domicile of the defendant or, at the choice of the plaintiff, of the place of actual delivery of the Product. The Website complies with French legislation, and in no case does the Chérie Chérie SRL companies give any guarantee of compliance with the local legislation which would be applicable to you, as soon as you access the Website from other countries.

Article 13 - Client commitment

When you confirm your purchase on the order module, you declare that you accept its content as well as the general conditions of sale of Chérie Chérie SRL companies which are governed by French law. These present general conditions of sale are governed by French law and can be modified at any time without notice.

Article 14 - Applicable law and mediation
These GTC are governed by and subject to French law.

Unless there are provisions of public order, any disputes that may arise in connection with the execution of these T & Cs may, before any legal action, be submitted to the Site Editor for assessment with a view to an amicable settlement.

It is expressly recalled that requests for amicable settlement do not suspend the time limits for instituting legal proceedings. Unless otherwise provided in public order, any legal action relating to the execution of these GTCS must be subject to the jurisdiction of the courts of the jurisdiction of the place of domicile of the defendant.

All rights reserved - November 18, 2019


Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of the company Chérie Chérie SRL (according to the shipping address of the package and confirm when your return request by email)

I / we (*) hereby notify / notify you (*) of my / our (*) withdrawal from the contract for the sale of the property (*) / for the provision of services (*) below:

Ordered on (*) / received on (*): Name of Customer (s): Address of Customer (s):

Signature of Customer (s) (only if this form is notified on paper): Date:
(*) Cross out the unnecessary mention.

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